Privacy Policy

1. Introduction

Church Helper ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website churchhelper.net and use our church management platform, including our websites, management software, presentation tools, streaming services, accounting software, and mobile applications (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you register for an account, subscribe to a plan, or contact us for support. This information may include:

• Name, email address, and phone number
• Church or organization name and address
• Billing information and payment details
• Account credentials (username and password)

2.2 Church Member Data

When you use our management software, you may input data about your church members, including names, contact information, attendance records, and donation history. You are the data controller for this information, and we process it on your behalf as a data processor.

2.3 Automatically Collected Information

When you access our Services, we may automatically collect certain information, including:

• Device information (browser type, operating system, device type)
• IP address and approximate geographic location
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our Services
• To process transactions and manage your account
• To send you service-related communications and updates
• To respond to your inquiries and provide customer support
• To monitor and analyze usage patterns and trends
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• Service providers: We may share information with trusted third-party vendors who assist us in operating our Services, such as payment processors, hosting providers, and analytics services.
• Legal requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With your consent: We may share your information for any other purpose with your explicit consent.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, regular security assessments, and access controls. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we will securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal data
• The right to rectify inaccurate or incomplete information
• The right to request deletion of your personal data
• The right to restrict or object to processing of your data
• The right to data portability
• The right to withdraw consent at any time

To exercise any of these rights, please contact us using the information provided below.

8. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our Services. You can control cookie settings through your browser preferences. Please note that disabling cookies may affect the functionality of certain features.

9. Children's Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Church Helper
Email: privacy@churchhelper.net
Website: churchhelper.net